Almost all the standard orders placed in pinkroot are delivered within 3-4 business days in urban areas and in rural areas. The delivery time frame is 5-10 business days from the date of order shipped.
Shipping Charge shall be extra subject to offers and promotions issued by Company from time to time.
Our DELIVERY PROCESS
Once the order is placed, your product goes through stringent quality check in order to ensure the product in a perfect condition.
Tracking order once it is shipped
Cancellation before shipment:
If you wish to cancel the order, then you can do it from your end within the stipulated time frame. Please note that cancellation can only be done if the order is not shipped. In case you are unable to do so then you can write to our customer support team on firstname.lastname@example.org or call us on 9911966967 (Monday to Friday, 10am to 6pm).
In such cases, the order will be cancelled within 24-48 business hours after the cancellation request is duly processed by us.
Refund upon cancellation
In case of cancellation before shipment, we process the refund within 7 working days after receiving the cancellation request.
In case of cancellation after the order is shipped or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
In addition, we also provide the hassle-free option of refund through Pinkroot coupons, which can be used during future purchases.
What if I used discount vouchers during the time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.